Summary of Presentation:

During this session, we will explore the importance of Change Management when leading projects or organizational changes. We will also discuss the process each of us goes through when faced with a change. The ADKAR model outlines how we all move through change, who are the appropriate messengers for these steps, and how to begin assembling a coalition of support.

Learning Objectives: 

1. Name three reasons Change Management is important.
2. Understand the change process through the ADKAR lens.
3. Name and address common reasons for change resistance.

Meet the Presenter: 

Beth Andreoli is currently a Project Manager with the commonwealth's Office of Administration (Enterprise Data Office). Her role is to help education agency partners of the importance of data cataloging, data governance, and data privacy management.

She found her passion for employee engagement and customer experience as a director of transformation for the Governor's Office of Performance through Excellence (OPE).  She was responsible for assisting the public safety agencies implement and sustain Lean processes. She also led a workplace culture work group comprised of over 400 employees and worked on employee engagement action planning. 

Beth received a Bachelor of Science degree in administration of justice from Pennsylvania State University. After college, Beth worked as a caseworker for Children and Youth in Northumberland County. Before joining the commonwealth, she was employed by Nationwide Insurance as a medical claims representative and later as a rate examiner who reviewed auto policies for instances of rate evasion.

Beth has been with the commonwealth since 2007 and worked for the Pennsylvania Department of Insurance in various roles. She was an investigator in the Bureau of Consumer Services, a claims evaluator for the Auto CAT Fund, and a property and casualty policy examiner. She was part of the department's training committee in an effort to identify educational and training opportunities for employees. She was one of the department's Lean leads and has a strong interest in making government work better.  She enjoys training facilitation, meeting people from various agencies, and learning how each agency impacts the lives of Pennsylvanians.

Beth secured the National Association of Insurance Commissioners (NAIC) Associate Professional in Insurance Regulation designation, is certified in Change Management, has secured a Lean Six Sigma Green Belt academic certificate, and is a Lean Green Belt through the commonwealth's Lean certification program.

This meeting is pending credit certification.