Diagnose, Deliberate, Decide: A Leader's Guide to Handling Workplace Complaints

When workplace issues surface, leaders face a critical question: Is this smoke—or is this fire? The answer determines everything: whether to intervene or observe, escalate or de-escalate, act swiftly or gather more information. Get it wrong, and you either ignore a real problem until it becomes a lawsuit, or you overreact to normal friction and create the very crisis you feared. This session equips leaders with a diagnostic framework for unpacking workplace situations with discernment, compassion, wisdom, and shrewdness. We focus on HOW TO THINK through complex situations—the upfront process of investigation and assessment that must happen before any response.

Presenters Bio:
Dr. Tracey C. Jones is President of Tremendous Leadership and Founder of T3 Solutions Inc. Tremendous Leadership is a 60+ year-old leadership development company founded by her father, the legendary motivational speaker Charlie "Tremendous" Jones. She is the author of 14 books on leadership and has published over 150 titles through her publishing division.

Dr. Jones serves as an adjunct professor at The American College of Financial Services, teaching leadership and ethics courses in their graduate programs. Her academic credentials include an MBA and Ph.D. in Crisis Leadership, complemented by service as a United States Air Force officer where she developed foundational leadership skills in high-stakes environments.

Her corporate training clients span industries from manufacturing to financial services, where she delivers programs on ethical leadership, communication, conflict resolution, and organizational culture. She is certified through the Professional Business Coaches Alliance (PBCA) as Certified Professional Business Coach (CPBC) and holds credentials in Business Operating Systems (BOS). Dr. Jones combines academic rigor with practical application, drawing on decades of real-world experience to help HR professionals and business leaders develop the discernment to navigate complex workplace situations before they escalate into legal exposure.