Organizations continue to invest significant time and resources into measuring employee engagement, yet many struggle to translate results into meaningful, sustained improvements. While engagement data highlights areas of concern, leaders often lack a practical framework for interpreting employee feedback and responding in ways that improve performance, communication, and workplace effectiveness.

This interactive session introduces a structured, behavior-based approach to operationalizing employee engagement. Participants will examine how engagement is expressed through everyday workplace interactions and learn to identify patterns across eight key dimensions: Purpose, Accountability, Trust, Resources, Care, Recognition, Agility, and Development. Through guided reflection and applied exercises, participants will practice translating both quantitative and qualitative feedback into clear, actionable insights.

The session emphasizes small, consistent leadership behaviors over large-scale initiatives. Participants will learn a simple, repeatable model - Notice, Listen, Act, and Make it Visible - that enables leaders to respond effectively to employee feedback and embed engagement into daily operations. This approach supports improved clarity, reduced workplace friction, and stronger alignment between employee experience and organizational goals.

Presenter Bio:

Jessica Schneck, a certified professional in human resources (SHRM-CP), works at M&S EAP as the Corporate Development & Wellness Manager providing pragmatic advice, creative solutions, and personal support. Her experience includes training, coaching, and development. She has a degree in Communications from Mira Costa College and a degree in Wellness and Health Promotion from Harrisburg Area Community College. She is passionate about mental health, workplace wellness, and employee engagement. Above all, Jessica is a lifelong learner with a growth mindset.

This session is pending SHRM/HRCI credit.

To receive SHRM and/or HRCI credits for virtual meetings, attendees must be logged in no later than 5 minutes after the start and remain for the entire session, with no more than a 5-minute early departure. Attendance certificates will only be issued to those meeting these requirements.